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Accessibility Statement

24 north stamp

The 24 North Hotel Key West (sometimes hereinafter referred to as “Hotel”, “we”, “us”, or “our”) is dedicated to providing exceptional service to guests of all abilities. We strive to provide online content that provides an excellent user experience for visitors of all abilities, using any type of assistive technology to access the website.

We base our website accessibility standards on the Web Content Accessibility Guidelines 2.1, level A + AA success criteria. In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through training of our personnel, engagement of experts and regular testing of our digital accessibility.

We welcome feedback

If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, we are listening. Please contact us at 305-320-0940 or reservations@hotel24north.com with a description of the issue you encountered and your contact information. Your experience matters to us.

The 24 North Hotel website may contain material from social media sites such as Facebook and Youtube, which are used to share additional content about our property, facilities and services. These third-party sites may have accessibility issues that are beyond our control. We invite you to review further public accessibility information directly from Facebook, Youtube, Twitter and Instagram.


Accessible Features and Amenities

 

The 24 North Hotel is ADA compliant in accordance with the construction statutes of the ADA (Department of Justice ADA Title III Regulation 28 CFR Part 36, 1991). We welcome guests of all abilities. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs.

Property Features


Accessible public entrance

Entrance doors width: 57 inches

Ramp width: 50 inches

Pathway width: 42 inches

Wheelchair maneuvering clearance: 42 inches

Distance from parking: 30 feet to elevator / 60 feet to lobby entrance


Route from the public entrance to the registration area

Distance: 25 feet

Pathway width: 50 inches

Wheelchair maneuvering clearance: 50 inches


Accessible route to the elevator

Distance to elevators from the entrance: 30 feet to oceanside elevator / 60 feet to the poolside elevator

Pathway width: 60 inches

Distance to elevators from registration desk: 60 feet

Pathway width: 60 inches


Accessible elevators

Elevators measurements: 50 inches x 80 inches

Width of the elevator doors: 42 inches for poolside elevator / 36 inches for oceanside elevator

Wheelchair maneuvering clearance: 50 inches x 80 inches


Accessible route from the parking area to the main entrance

Distance to hotel entrance: 60 feet

Distance to the front desk: 90 feet

Pathway width: 50 inches

Pathway inclination degree: 1 inch per foot / 4.76 degrees

Wheelchair maneuvering clearance: 50 inches


Accessible parking (valet only)

Distance to the front desk: 90 feet

Pathway width: 50 inches

Ramp width: 50 inches

Pathway inclination degree: 1 inch per foot / 4.76 degrees

Wheelchair maneuvering clearance: 50 inches


Accessible registration desk

Desk height: 34 inches

Desk width: 50 inches

Desk is wheelchair accessible

Wheelchair maneuvering clearance: 100 inches x 130 inches


Accessible concierge desk

Desk height: 31 inches

Desk width: 72 inches

Desk is wheelchair accessible

Wheelchair maneuvering clearance: 100 inches x 130 inches


Accessible public restroom

Door width: 35 inches

Toilet height: 17 inches

Toilet has grab bars

Stall size: 70 inches x 120 inches

Stall maneuvering clearance: 70 inches x 120 inches

Sink height: 32 inches, with knee and toe clearance, and the plumbing is wrapped with insulation

Height of the mirror: 38 inches

Mirror is accessible height

Lavatory controls are accessible

Wheelchair maneuvering clearance: 70 inches


Accessible food and beverage outlets: Republica Bar & Lounge, Starbucks, Toasted Coconut


Republica Bar & Lounge

Distance to public entrance: 40 feet

Pathway width: 60 inches

Distance to elevators: 120 feet

Distance to bathrooms: 60 feet

Tables include several accessible seating options

Wheelchair maneuvering clearance: 100 inches x 100 inches


Starbucks

Starbuck has its own entrance

Pathway width: 60 inches

Distance to elevators: 60 feet

Distance to bathrooms: 45 feet

Restaurant entrance door width: 36 inches

Table heights: 29 inches with knee and toe clearance

Wheelchair maneuvering clearance: 100 inches x 100 inches


Toasted Coconut

Distance to public entrance: 90 feet

Pathway width: 60 inches

Distance to elevators: 90 feet

Distance to bathrooms: 120 feet

Table heights: 29 inches with knee and toe clearance

Wheelchair maneuvering clearance: 100 inches x 100 inches


Meeting & Event Facilities

Distance to public entrance: 25 feet

Pathway width: 70 inches

Distance to elevators: 50 feet

Distance to bathrooms: 50 feet

Wheelchair maneuvering clearance: 100 inches x 100 inches


Gym

Distance to public entrance: 100 feet

Pathway width: 150 inches. Pathway through lobby leads to side door with 36-inch width.

Distance to elevators: 100 feet 

Distance to bathrooms: 50 feet 

Wheelchair maneuvering clearance: 100 inches x 100 inches 


Pool

Distance to public entrance: 50 feet

Pathway width: 150 inches. Pathway through lobby leads to side door with 36-inch width.

Distance to elevators: 50 feet

Distance to bathrooms: 25 feet

Pool has a chair lift

Wheelchair maneuvering clearance: 100 inches x 100 inches

 

TTY for guest use.

 

Visual (strobe light) alarms.


Guest room televisions have closed captioning or closed captioning decoders are provided.


Braille signage throughout.


Service animals are welcome at 24 North Hotel.

 

Accessible guest rooms


Standard King Accessible with Roll In Shower

Room size: Approximately 288 square feet

Type of key lock on guest room door: Saflok card reader

Visual (strobe light) alarms

Door width: 36 inches with 34 inches of clearance

Bed type: One king bed

Bed size: 70 inches x 80 inches

Bed height: 27 inches

Wheelchair maneuvering clearance: 36 inches to 70 inches

Clearance between beds: 30 inches

Desk height and width: 36-30 inches in height, 42 inches in width, with knee and toe clearance.

Doorbell, low peephole, ADA-compliant phone, and fire strobe


Bathroom features

Door width: 52 inches

Height of toilet: 17 inches

Toilet has grab bars

Height of sink: 33 inches with clearance and plumbing is wrapped with insulation

Height of the mirror: 37 inches

Mirror is accessible height

Lavatory controls are accessible

Wheelchair maneuvering clearance: 35 inches x 70 inches

Accessible bathing feature: Roll-in shower with foldable shower seat, grab bars and detachable hand-held spray unit.


Standard King Hearing Accessible

Room size: Approximately 300 square feet

Type of key lock on guest room door: Saflok

Visual (strobe light) alarms

Door width: 36 inches

Bed type: One king bed 

Bed size: 70 inches x 80 inches

Bed height: 27 inches

Wheelchair maneuvering clearance: 35 x 60 inches

Bed is 30 inches from the wall

Desk height and width: 34 inches with knee and toe clearance

Doorbell, low peephole, ADA-compliant phone and fire strobe


Bathroom features

Door width: 34 inches

Height of toilet: 17 inches

Toilet has grab bars

Height of sink: 29 inches with clearance and plumbing is wrapped with insulation

Height of the mirror: 33 inches

Mirror is accessible height

Lavatory controls are accessible

Wheelchair maneuvering clearance: 35 inches x 60 inches

Shower stall


Standard Double Queen Hearing Accessible

Room size: Approximately 300 square feet

Type of key lock on guest room door: Saflok

Visual (strobe light) alarms

Door width: 36 inches

Bed type: Two queen beds

Bed size: 60 inches x 80 inches

Bed height: 27 inches

Wheelchair maneuvering clearance: 48 inches

Clearance between beds: 30 inches

Desk height and width: 34 inches with knee and toe clearance

Doorbell, low peephole, ADA-compliant phone and fire strobe


Bathroom features

Door width: 36 inches

Height of toilet: 17 inches

Toilet has grab bars 

Height of sink: 29 inches with clearance and plumbing is wrapped with insulation

Height of the mirror: 33 inches

Mirror is accessible height

Lavatory controls are accessible

Wheelchair maneuvering clearance: 35 inches x 60 inches

Bathtub with grab bar


Premium Ocean View King Suite Hearing Accessible

Room size: Approximately 575 square feet

Type of key lock on guest room door: Saflok

Visual (strobe light) alarms

Door width: 30 inches

Bed type: One king bed

Bed size: 70 inches x 80 inches

Bed height: 27 inches

Wheelchair maneuvering clearance: 60 inches

Clearance between beds: 30 inches

Desk height and width: 34 inches with knee and toe clearance

Doorbell, low peephole, ADA-compliant phone and fire strobe


Bathroom features

Door width: 36 inches

Height of toilet: 17 inches

Toilet has grab bars

Height of sink: 29 inches with clearance and plumbing is wrapped with insulation

Height of the mirror: 33 inches

Mirror is accessible height

Lavatory controls are accessible

Wheelchair maneuvering clearance: 35 inches x 65 inches

Bathtub with grab bar


Accessible route from public entrance and registration area to accessible rooms.


From a digitally accessible website to complete descriptions of all onsite amenities and features, we wish to provide a positive experience from start to finish. Please note that this accessibility statement applies to all content on the 24 North website. The hotel is not responsible for any third-party content on the website.

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